[Resolved]  State Bank Of India [SBI] — Received a phone call regarding the visa card of atm.

Address:

390005

Sir, i reçeived a phone call at 16:13 pm (25/05/2016) on my mobile from a number [protected] a lady describing herself from the bank, she knew my name and she just told me that you are using a visa card, i just said what about that. She said well your existing visa card has been cancelled, dont use it, the new card will be send to you and she disconnected. Thinking about the call and i felt suspicious because the bank never calls for such reasons and the lady knew my name. The first thing i did is, i called back on that number. It rang and rang but nobody responded. The imediate action there after i took was, that i called the sbi branch, dandia bazaar, vadodara,[protected] and talked to the bank representative about the cal i received, he asked me whether the lady asked me anything else, i said no she didn't. The bank representative told me that there is nothing like that, it is just a prank call & please dont provide any details to such fradulant calls, he asked me my account number to confirm whether anything is wrong or not. He confirmed that things were alright and the call was disconnected.
The last thing i did was, i checked the number from which i received the prank call in the true caller and to the surprise it showed the user as sbi, delhi. I agained dialed the number and try to see if any one responds to it, but found the number to be ringing and ringing but no reply.
So, my complaint is that necessary action should be taken against this kind of incidents because the so called sbi, delhi number had more the 100 spams reported for the same number. And since the number is ringing after dialing, it is trackable. Please do the needful asap.
I have my bank account with sbi, ifsc code is sbin0003393, email minesh. [protected]@rediffmail.com.