State Bank Of India [SBI] — Reversal in regard of miss transaction/ also an old complain against my sbi credit card no. [protected]

Address:

530016

Dear all,

My name is amit kumar, with sbi credit card no. [protected].

In hurry i have done a payment of rs. 13000.00 on 2nd of july 2016' through neft. which was suppose to made to standard charted bank credit card.

For reversal i have spoken to sbi customer care with reference no. 1-[protected] on 18th july 2016, wednesday.

Sbi customer care committed that the reversal will be done on urgent basis, after writing this email to back-end department max with in 10 days.

O the back-end department, kindly process the request as speedy as possible.

Bank account detail:

Bank name: icici bank

A/c no.:[protected]

Ifsc code: icic0006294

Branch: nehru place.

Note:
1. the above matter was reported on 18th july '16 to call center sbi with reference no. 1-[protected].
2. the same matter was reported to sbi in writing on 18th july '16 with reference interaction id:1-[protected].
3. on 19th july '16, i got a reply asking following details
A. we hereby inform you that the credit balance of rs.13, 000.11, on your sbi card account
B. we also request you to mention the below details in mail for further course of actions:
C. beneficiary name
D. mothers maiden name (or) date of birth
E. residential address with pin code
F. official address with pin code
G. contact number
4. on the same day a reply was made with mentioning all the above details that is on 19th july 2016.

I have waited till 28th july '16 thursday, but nothing has happened. so i called the sbi call center again with the reference no. 1-[protected] this time they kept me waiting for more than 45min. because i was requesting to speak to the supervisor. i was not convince with the reply of executive, as she was asking more 10 (ten) days. from the days 28th july '16.

The executive was just trying to escape, and telling my supervisor is busy and we will arrange a call back. i asked them, you give me exact time when i will get a call with date. then she again kept me on hold. finally waiting for more than 01 (one) hour mr. abhishek (supervisor) came on call, after which he has committed that all the details are received and the reversal will be done within three working days.

Today is 01st aug 2016, monday. still nothing has happens and when i called to call center with reference no. 1-[protected]. again they were asking 10 (ten) days time for reversal from 01 aug '16. today again i requested to connect to supervisor, they refused and told a call back will be arrange, after waiting for soo long as the supervisor was still to busy.

In this way i am losing my very important time and money. more over i am getting tension as the reply are very unsatisfactory. every ten days they extend it to another ten days.
My mobile bill is raised due to the keeping hold for soo long. with other banks i am not at all having any problem. they never delay in any thing my standard charted bank credit card still waiting for payment and also reversed my late fee immediately, so why cant this sbi doo the action.

I request kindly look into my matter. this sbi has troubled me earlier also with regards to the same credit card when it was active. the earlier case is as follows and i need your department help in this to get justice.

Mail copy

From: [protected]@hotmail.com
Sent: 22/6/2015 02:05:20 pm
To: [protected]@sbicard.com
Subject: redeem my 3662 nos. credit card points


Hi,

I am attaching the last and latest statement of my credit card no. [protected], dated 4 jun 2015.

As per the statement i have given an alert that if i will not be going to redeemed my 15 points by the end of july 31, 2015.

So i called sbi cards and inquired. surprisingly they informed me that my 2000 points got laps. which is not atoll true. because as per my last statement the points available from the card issue date is total number of 3662 points.

I want to redeem my 3662 points as soon as possible.

As a proof i am attaching my latest statement. which gives an alert on expiry of 15 points not for 2000 points.


Note :

1. the above matter was reported to sbi on 22nd jun 2015, and requested sbi to settle the issue and till the time freeze my account and no interest to be calculated on my outsatanding.
2. the matter was reported to sbi under following reference nos.
Mail body
From sbi card service

Sbi reference no. [protected]
[protected] – call back 24hrs. (it was requested on 2nd jun 2015, till date i have not recd. any call back)
1-[protected] – chitra, fridays 26th jun 2016 (remainder no.)

3. sbi call center never able to arrange a call back. and we customer are in trouble.

4. the sbi has putted rs. 11, 000.00 interest on my credit card and not given any benefit of reward points. their recovery agents have troubled me in my office hours. it was totally depression and discussing working culture of sbi.

5. i have paid a total amount of rs. 30, 000.00 in spite of rs. 19, 000.00. i want justice.

Kindly help me, i want to take this matter to court. i kept every documentary proof with me.


Your faithfully
Amit kumar
+91 [protected]