[Resolved]  State Bank Of India [SBI] — sbi card related reference number:[protected]

Address:	110092
Website:	SBI CREDIT CUSTOMER CARE

I have receive the bill of amount 499+tax from sbi then i complained 05 jul 2018 that i am not using sbi credi card then why the sent to me then they reply that this is renual fee then i asked have you discuss with me before renual or have you sent me any intimation before it then they did not reply my query instead they they are giving me excuse and asking me to pay the amount and sending me bill of the same.

Deatil attach here of mail.
Dear team

Below issue is still not resolve so pl resolve the issue otherwise i will go to consumer forum to raise issue.
You have not shared any document of my permission for rennual or any intimation befor renual again i am asking you if you have any proof of acceptance for renual fee or any intimation you have sent me.

Indra kumar

On thu, 05 jul 2018 22:27:17 +0530 wrote
5/7/2018



Dear mr. Indra sharma,



Thank you for writing to sbi card.



This is with reference to your communication dated 5/7/2018. We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services. Card related: we regret to inform you that as on date we do not have any facility to share the documents pertaining to the application. Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!



If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.



Yours sincerely,

Bhati ashutosh

Customer service– sbi card



[thread id:1-g9cr5md]



— original message —

From: [protected]@rediffmail.com

Sent: 5/7/2018 10:06:15 am

To:

Cc:

Subject: re: sbi card related



Dear team pls share related document.







Indra kumar





From: [protected]@sbicard.com

Sent:mon, 02 jul 2018 14:32:30 +0530

To: [protected]@rediffmail.com

Subject: sbi card relateddear indra kumar sharma,



warm greetings for the day!







this is with reference to your email regarding sbi card. This is with reference to your complaint which was raised under reference number:[protected] regarding annual fee miscommunication. We would like to share that as per our investigation and application form signed by you, card is a chargeable card with annual fee of rs.499/- plus taxes. We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account. We do understand your concerns; we would like to express our inability to provide life time free facility and reversal of annual fee on your card account.in case of any further assistance, please feel free to contact us. Or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go! To facilitate faster resolution & better experience, we have come up with a facility to raise queries/complaints online at our website: www.sbicard.com/email.Yours sincerely,



umesh bhandari



from nodal desk– sbi card