State Bank Of India [SBI] — tata sky dth recharge through sbi anywhere

On 16.10.18 i make a payment of rd.1, 235/= towards recharging my tata sky dth no.[protected] through sbi anywhere and my a/c no. [protected] is being debited but my tata sky account not being credited. Till date i have not been received the amount return back to my account.
Moreover on 16.11.18 i again recharged my tata sky a/c of rs.1235/= in same procedure but till now at 10.50pm of 17.11.18 it's not being credited.
It is ridiculous what is happening there at.
Pl resolve the problem immediately