State Bank Of India [SBI] — Transaction failed but money deducted from my account

Address:360405
Website:Yatra.com

I was trying to make an online transaction but transaction failed and money is deducted from my account .
Now the party whom i was paying and sbi both refuse to refund the money.
To whom i approach to get my money.
My name is jigneshbhai koyani
I was making transaction on 26 april 2016.
My account name is - jignesh karshanbhai koyani
My bank is state bank of india
My account number is - [protected]
Payment amount is 9710.0 rs
I was paying from my debit card to yatra.com for online domestic flight reservation from ahmdabad to bangalore.
Kindly help me
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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Comments

Dear Shruti,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care
Dear Shruti,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that booking couldn't confirmed through and full refund has been initiated under Yatra booking reference number YT17161954 . Refund will take 3-5 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

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