State Bank Of India [SBI] — transaction failed through sbi anywhere app but amount has been debited and not reverse yet

Dear sir/ma'am
This is regarding payment done on 05.03.2019. I was doing payment of 10 thousand rupees (Rs. 10000/-) to a person who is having a/c on sbi. I had used sbi anywhere app through upi for the transaction of 10000. It is found that transaction has been failed then after 5 minutes i again tried to make a transaction again it is found that the transaction had failed. Then i have transferred the same amount to my other icici a/c and it is successful. So i have made a transaction through icici bank in that sbi a/c.
After a week i have checked my bank statement then i have found that inspite of 10000, amount had been debited 30000 on 05.03.2019. And then i have raised dispute through sbi anywhere app. Status has been closed in that but till now no refund has come to my account.
Sir this is my request please do needful for resolving my issue and amount refunded in my account.