State Bank of Patiala(SBP), Vidyut Nagar, Hisar-125005(Haryana). — Deduction of amount of Rs3000 against transaction no 9191 on dated[protected] from the ATM machine of HDFC Bank near Meham Chowk Bhiwani Haryana

Address:

Hisar, Haryana

I, Pankaj having account no.- [protected] in State Bank of Patiala(SBP), Vidyut Nagar, Hisar-125005(Haryana). When i was using the ATM card of SBP Bank in ATM machine of HDFC Bank near Meham Chowk, Bhiwani-124021(Haryana) on this day first time[protected] & give the entry of Rs 3000/- for withdraw money. This entry of amount withdrawal having transaction no. 9191 date[protected]. At that time the amount Rs. 3000/- deducted from my account. But the ATM machine did not given the cash & from my SBP bank account 3000 /- showing less while in actual I didn’t get the money from the ATM machine of HDFC Bank, after I give another entry in same ATM machine of HDFC Bank, did not get the cash, but cash transferred in my account automatically but I didn’t get the cash from transaction no. 9191(first time on[protected]. “I complete the “transaction of entries” in pass book in the SBP Bank Vidyut Nagar, Hisar-125005(Haryana) & I found that Rs.3000/- deducted showing date[protected] i.e. printed in passbook of SBP bank). After I talk with bank’s staff & told about the deduction of amount. They said that you can give a complain letter in the Bank (SBP, Vidyut Nagar, Hisar), subject “deduction of amount in which write the date[protected]” because the transaction of entry& deduction of amount 3000 /- in pass book showing printed date[protected]& & also said we will work on your complain letter immediately. That time I gave complain letter subjected cited “deduction of amount”. They do complain but not give a good response after I complain to this office i.e The Banking ombudsman, C/o Reserve Bank of India, Sansad Marg, New Delhi-110001. I get the complain no. i.e [protected]. After involving by this office they check their status of transaction of amount in their database in regional branch (Hisar) & after regional branch’ staff (SBP) they told me that the transaction was actually on[protected] and you did not get the money of transaction no. is 9191 while using the ATM machine of HDFC bank (Bhiwani). But then till 3 months have passed. Passing more than 3 months the Bank staff (SBP, Vidyut Nagar, Hisar) clear that the transaction is on[protected] & said again do the complain of date[protected], after complaining in HDFC bank (Bhiwani) their reply is “ after 3 months we couldn’t solve or entertained your complain of deduction of amount.” In this matter Bank staff (SBP, Vidyut Nagar, Hisar) did not clear of transaction date actual, till between period[protected] to[protected].” If Bank staff (SBP Bank Vidyut Nagar, Hisar-125005(Haryana) cleared before that the transaction is actual date[protected] so that I can complain further between in the period of 3 months & there is a 100% possibility of getting the aount Rs. 3000 /-. But the bank staff did not like to appropriate to clear transaction date then till Banking Ombudsman did not take an appropriate action on the (SBP Bank Vidyut Nagar, Hisar-125005(Haryana). According to the rules of SBP Bank/ pasted letters vide authrozation. of Branch Manager inside State Bank of Patiala (SBP), ATM of Vidyut Nagar, Hisar-125005(Haryana) when using any ATM machine of any bank, if any customer’s amount deducted from the account & he did not get the cash after some hours automatically which amount he was withdrawing. The bank must transfer/refund money within 7 days otherwise bank will be responsible for paying 100 Rs. per days to the customer. Similarly same this type of case happened with me. The transaction date of deduction of amount was[protected] & today is[protected]near 7 months), till I did not get the actual amount i.e. Rs. 3000 /. Matter (मामला) बैंक जिसमें मेरा खाता मौजूद है I The Bank in which my account exist. बैंक की शाखा का एटीएम & स्थान जहां घटना घटीI Bank branch ATM & place where incident took place are as Till I did not get the cash Rs. 3000 /- against the transaction no. 9191 date[protected] while using HDFC bank near Meham Chowk, Bhiwani-124021 (Haryana) Account holder name- PANKAJ Account no.- [protected] Bank name: State Bank Of Patiala Branch : Vidyut Nagar Hissar IFSC Code : STBP0000929 Branch Code : 50929 MICR[protected] Address : Shop No. 1 To 4, DHBVNL Shopping Complex, Vidyut Nagar, Hissar-125005 State : Haryana Contact :[protected], 223531 Fax:[protected] Bank name: HDFC Bank The transaction no. is - 9191 Bank ATM address: near Meham Chowk, Bhiwani-124021, Haryana Many of the times i have gone in the Bank & many times have given complain letter, still the problem “deduction of amount from account” has not solved till. (I also complain to the HDFC Bank but they reply on my e-mail is- We regret to tell you that we will be unable to help you. We request you to liase with your bank for further assistance) reply of HDFC bank in word format attached having name “reply of complaint form of HDFC.” So, I humble request you to solve the matter “date[protected] because actual amount deduction of rs 3000 /- took place on this date” as a first preference because “this amount deduction matter” had taken a lot of time due to non cooperating or not understand their duty (SBP Bank staff Vidyut Nagar, Hisar) & immediate pressurize on the Branch Manager, State Bank of Patiala, Vidyut Nagar, Hisar-125005(Haryana) so that they must solve the matter fast & as suitable refund the cash in my account & also intimate HDFC Bank (near Meham Chowk, Bhiwani-124021(Haryana)] to check their cash of ATM machine of dated[protected], if on[protected] against transaction no. 9191 the cash is increased 3000 /- intimate to the State Bank of Patiala(SBP), Vidyut Nagar, Hisar. Thanking you Yours Faithfully, Pankaj