Sun Direct — NOTYET RECHARGED AMOUNT TO CREDITED MY SUN DIRECT A/C

Dear Sir, My Sun direct smart card No:[protected]R. I visited sun direct website and through recharge option Rs 525/= recharged with CITRUS ref [protected] at 09:43:43hrs on 13/05/2015 (Sbi ref IGOAAF10KO), the amount had been deducted from my bank A/C. But not yet credited my sun direct A/C and not been recharged too.When I try to contact to customer care for many times. but till date no body responding. Even nodal officer also not giving response.Now whom to report and how to my query will solve. Please guide me. Thanking you. By CGMoorthy.