[Resolved]  Sun Direct — Recharge amount not activated.

Address:

209, jaliyur village, regadahalli post, dharmapuri district. Pin 635301

I am karthick.s from Chennai.

I was recharged sun direct via BHIM app ( upi gateway) on 29.12.2021. This transaction completed and deducted amount Rs.599 in my account.

Further I contact sbi Customer care, they told that, this transaction completed successfully and that amount credited to merchant (sun direct) account on the same day.

Also, i contact sun direct Customer care, they told that, this amount not credited our side and contact you respective customer care (sbi).

What I do sir, I spend more time for enquiry on the details via more than phone calls to customer care sbi, and sun direct.

Sir please take necessary action for refund my amount and compensation for inconvenient, waste my precious time for that.

Message from sbi Customer, mentioned below:

We would like to inform you that transaction reference number:[protected] was successfully done from our side on same date and amount has been already credited to merchant account request you to please get in touch with your merchant. Regards, BHIM SBI PAY APP

Message received from sun direct, mentioned below:

This is with reference to your e mail dated 10 January 2022 regarding Sun DTH services for smart card number [protected]

Based on our telephonic conversation we regret to inform you that the recharge done for your Sun DTH account was initiated via other portal/app and not via our website/app www.sundirect.in / Sun Direct Mobile app. Hence we request you to kindly contact the respective customer care of the web site/app used.

Kindly, here attached bank statement.