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Sun Direct — Recharge failed but still money got deducted not refunded yet

Hi support team,

I have recharged my dth on 3rd March 2023 at 01.00 PM, for monthly plan ₹229.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through sun direct official website and paytm upi.
Order id: 60887988
UPI Ref no:[protected]
Your phone call support is not responding. Please refund my payment and confirm me.
My registered mob no: [protected].
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Comments

Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

Regards,

Sun Direct Team.
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