Sundirect — Sun direct

Address:	Vellore, Tamil Nadu, 632012
Website:	www.sundirect.customercare.in

I have recharged for rs.280 from the dealer yesterday 8.30pm but still i did not get the connection till morning 9.30.

Then i got the only basic channels only tamil channels. But i paid for sports hindi and news channels. I tried calling multiple times and spoke to customer care executive santhanam and harsh, but they are not giving the proper reason. Also they are not having any toll free number. Asked the customer care executive whether they have changed the plan he is not saying anything and saying that we will process and it will take 15mins but still even after 20 mins. I did not get any call or msg or the subscription activated for which i paid. Customerscare executive said that i will be getting a call back which i never received. Asked for the complaint no he denied saying that it is a process that he cannot share the complaint no. I even don't know wheather he logged my complaint. Asked to escalate the call to his supervisor or manager. He again said that it is a process that he can't escalate the call to his manager or supervisor. Also asked him for any kind of escalation matrix. He said there is no such options. Asked him for the email escalation he repeated website (http://www.sundirect.customercare.in) very fast very fast i can't even get it noticed asked him to repeat it phonetically he became aggresive and again repeated it very fast aggressively and did not even spell the website name. I tried to google and got the website id and found that the website is not working. And also is a paid service for (Customer care) which they are providing very worst service. Already i have one videocon d2h which is providing a better service and the cost is also low for everything when compared to sundirect. So i'm planning to move to videocon d2h.
Customerscare service is very poor for sundirect i will give rating 0 out of 10. Not providing any complaint no or excavation matrix