[Resolved]  Sunrise Sports India Pvt. Ltd. — Inefficient service and poor customer service management

Address:

New Delhi, Delhi

I had purchased a muscle power 29 which I claimed for a replacement on 11th June 2014. After contacting them after 7 days, which was next Wednesday 18th June 2014, i was told that my replacement has been approved from the technical department and will be available in next 3-4 days. Its been more than 2 weeks now and I am listening the same thing. Asking for an alternative from the customer service executive Shazia pervez ([protected]) that if not muscle power 29 you could give me a replacement of the same value, I was told that we are helpless and we cant help you unless its available.The tone in which she spoke was extremely arrogant. On asking her to connect me to a superior to discuss about the same matter and her arrogance, she refused and told me that she has no superior and she is the only concerned person. On top of everything, she is denying to accept the fact that the store from which i purchased the racket, is not their distributors. Whereas I got the number and office address of Sunrise Sports from the bulk order bill of Sunrise sports from my distributor. This is heights of being ridiculous. I want this problem to be looked upon and sorted out soon to avoid legal action. Regards Mrityunjaya Sharma [protected]