[Resolved] Surpluss.In — Order cancelled by their error and did not give the money even after a long time

Dony Manuel

from Hyderabad, Telangana

Address:	New Delhi, Delhi, 673602
Website:	www.surpluss.in

My prepared order cancelled by them and I did not get my money back and did not give a proper response .. I want my money immediately to my account.. I don't want coupons.. They informed that they wil inform their decision in 24 hrs but now its more than 72 hrs.. my Rs.4500 holded with them a long time and i cant buy the product from outside..20 days left.. But no response.. I need my money..

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Jul 2, 2016

Complaint marked as Resolved

SurPluss.in customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2016

SurPluss.in Customer Care's response HI Dony, We are extremely sorry for the inconvenience, It is really very unfortunate, but don't worry we are here to solve your issue, Please share your order Id so that we can look into issue, The image you attached is too small to see, We are waiting for your response, Regards Surpluss.in

Verified Support

Jun 01, 2016

SurPluss.in Customer Care's response I dony, We looked into your issue, It happened because of Paytm payment gateway don't have direct refund option as of now, We have escalated the the issue to Paytm, meanwhile we are looking for alternative ways of returning your money. Please keep patience. Regards Surpluss.in