Suvidhaa.com — Finger millets - worst infected with bad smell and surrounded by black

Address:

Charlotte

Hello,
We purchased Raagi (finger millets) about 2.5 weeks back in Suvidha Charlotte which has the best before as March 2023. When we opened the sealed packet on Wednesday 2/16 we were shocked and surprised to see that the millets were infected and they were black in color. We used to give extract starch from raagi and used to give it to the baby. Next day when we went to store to return it they weren’t accepting and moreover the store associates answered in very irresponsible way. This is not what we want. We expect a very good customer service. It is surprising to see this kind of service. I’m not worried about the refund here. Where is the service ? Where is the responsibility here ? I would like to bring this to your attention before I take this to next step. I still have the packet with me. I’ll wait for your response.

Thanks,
Praveen.