Suzuki India — Lethargic and unskilled labour in service center

Address:	Chennai, Tamil Nadu, 600058
Website:	Avish Automotives Pvt Ltd

Since i bought the vehicle on november 21st 2015, till date the service centers never addressed my issues completely eventhough we pay them heavily. This time out of total frustration because of the lethargic and unskilled labours in avish automotives pvt ltd in thirumullaivoyal, chennai - 600 052 i'm writing this down.

It all started when i left my bike for service on 22nd february 2017 morning 9.00am which was my 4th service. I had few major issues in the bike which i have addressed them to clear during the service.

- my bike had a heavy tapping noise while accelerating (To be precise during gear change) [still not done]
- engine noise which completely could show a difference from other gixxer bikes on the road.
- oil leakage from the engine

Out of these majorly mentioned issues only the last one (Oil leakage) was taken care as it can only cost me for which they charged conveniently which took them 2 days to do. I received my bike on 24th feb 2017 6.30pm. For this 4th service they charged me around 713rs, when questioned about the tapping noise to the manager of the service center (Ashok kumar) he asked me to bring my bike 2 days later i. E on sunday.

On sunday when i went with the bike, manager (Ashok kumar) was not available and i was informed that he is no more in that service center and he has been transferred. My service book was still with them as ashok kumar requested to hold for record as when i took my bike from service on 24th feb, other staffs weren't present. I agreed to collect it on sunday, but he was already transferred.

When asked about my pending service for which i have already paid they said as
"the person who handled my bike (Ashok kumar) isn't present, so after knowing the history of the service will call you back for the pending service". It took them 1 more week to reply in spite of calling thrice in that week. This time i was called that it could be solved, but again their reason was ashok kumar hasn't returned yet so i have to wait for few more days, as it was sunday, i was asked to come on friday to finalise the issue. Yes i visited them on friday, this time they had a different reason, it was on the suzuki side. Saying that the tapping noise was due to "clutch bell" so it had to be changed with the approval of suzuki personnel (Arun – if i’m not wrong). This time the person (Arun) who has to approve was in leave due to his marriage. I had to take my service book out of frustration which was lying somewhere below in their desk for the past one month without care and without any entry for the service which i had paid.

I still don't understand when a person in-charge is out of work for around a month for his marriage won't there be any other person in-charge taking care of his job?

After a month trial for getting my bike issue solved, i ended up without any solution. Yes till date they have given me null solution on this issue and tapping sound is still prevailing in my bike.

Unskilled labour: tapping noise is heard only during sudden acceleration (Gear change) which clearly says it’s the "bore log head" tapping inside the engine part which has to be covered in my warranty time. But to the labours out there in avish suzuki, it was clutch bell. If it was clutch bell during the entire ride i would hear the tapping noise. Moreover when i addressed this issue, manager said the reason might be due to some oil leak inside between the exhaust pipe and engine. Later when taken in his absence was said clutch bell problem. Even they're not clear with the issues in the bike. Then how can they be good enough to service our hard earned bike.

Out of all this, my service book wasn’t filled and they haven’t recorded in their database about the service but billed for the service and made me pay the entire amount. As mentioned earlier due to oil leakage in the engine it was cleaned and sealed with a cover for which i was charged. Now after claiming the pending service, they said they have to remove the cover again to check for the issue, for which i have repay to cover it up later. Highlight of this issue is when i left my bike for the service, total km run was 14, 216km and now it has almost reached 17, 265km which they again show it as a problem to go for warranty. When it was 14k they said it comes under warranty and during the issue as i had to use my bike they claim it to be out of warranty which nowhere seems to professional approach.

Totally bs service with completely money minded management with utterly waste servicing ever had.

I require a reply soon on this issue and also to be sorted out. I have 5 years extended warranty for my bike engine. I hereby provide you with the bill for which i was made to pay without complete service.

By good-will customer
Venkatraman. S