Swiggy — amount gets deducted but, transaction failed (happened second time) and no response from customer care

Address:

Hyderabad, Andhra Pradesh, 500008

Till now, i sent three mails to [protected]@swiggy.in; [protected]@swiggy.in and there is no response

I had ordered food on 22nd sept'18 for amount rs. 364/-. The amount got deducted from my sodexo account (Proof of deduction attached in mail) but, order didn't get placed /transaction failed and as on date the amount didn't get reversed

I called the same day to the customer care and the concerned rep. Confirmed the transaction failure and said it will be reversed in two days. When the transaction was not reversed even after 5-7 days, i tried to reach customer care and came to understand that it will take more time for reversal, if the transaction is made through sodexo. Now it is more than 12 days and it is still pending!

On 5th oct'18, i called customer care and the representative told me that there is no such transaction on 22nd september'18, what a mess!

On 5th oct'18 again one more transaction failed and this time the amount was rs. 508/-. Same story, the customer care rep. Told me that, transaction will be reversed in two days

Since this is second such incident in a span of 10-12 days, i have a doubt on transparency of swiggy systems. How can you deduct the amount first, then think whether to place order or not?. First, you need to ensure the order is placed and only then, you should deduct the amount. If the transaction fails, you can always cancel the order with restaurant. Second, why you take so long to reverse the transaction, so that customer can forget and forego? It should be instantly reversed.

Request, kindly look into both the issues and reverse the transaction on priority at the earliest