| Address: | 600041 | | Website: | swiggy.com |
Incident Happened on 05/04/2017. Usually they Wont deliver in Time, always 20 - 30 mins delay (This is acceptable in metro city).After successful 1 year with Swiggy, yesterday was the farewell and decided to not to go with Swiggy again. Strongly not recommended to Friends, Family Members and Colleagues. Here my Story,
Ordered Food at 8 PM and 8.20 Got confirmation from Restaurant that they confirmed the order. After successful another 10 mins time, got call from swiggy and straight way saying that "we can't provide curd rice and we do provide paneer rice (which i hate like anything) with out any excuse and no concern about customer whether he likes or what he priority. No information when i questioned Why and How restaurant accepted order if they can't provide. After successful 30 mins argument and escalation, They ready to provide from another restaurant which is less cost and they not ready to provide or show bill (difference 90 rs). Problem solved with Order Items, now problems comes with deliver guy - after 20 mins wait time, he delivered partial ordered and while i checking items - he trying to escape from my place. And rushed back to restaurant to get left items. I called to customer care and tried to explain my situation - the guy who pick my call disconnected my call while i was explaining all the situation. Finally, I got all Items delivered at 10.30 at that family went in half sleep with hungry. I forgot tell you - how roti they provide, you guys should see that - yaack. I never see like that roti in my life, full in black.
1.They do not have proper technology to get or update restaurant available stock
2.No Follow up with customer when he/she got problem
3.No Proper bill - who cares swiggy receipt - we want restaurant bill when you provide with different restaurant
4.Poor Delivery service
5.Finally Man - you should display some cutesy to customer when he trying to explain something. is this way you deal your customer who ordering food from you since 1 year.
I don't need any Refund and you should take further action on Swiggy. No other customer should not face same issue in future Was this information helpful? | 
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