Swiggy.com — Refund

Address:	411060
Website:	Swiggy.com

Hi
I was expecting a refund from swiggy.
No email confirmation was sent by them stating that the refund was done or completed.
I had a chat conversation with one of their agent today named aditi.
She told me that the refund was already done to my paytm account. However there is no balance refunded to my wallet in paytm.
When i told this to the rep she told me it was done on 16th of may 2017, the reference number is[protected].
She then asked me to check with paytm.
I find this very unproffesional and i should not be running from pillar to post to get my refund.
Please help.

Niraj pradhan