Swiggy — deducted cancellation fee of 45 for the order number #[protected] from swiggy india

Address:

Vasavi PG ,#304 ,second cross,sancity road,green glen layout, near Happyland Hypermarket, iblur, Bangalore, Karnataka, 560103

I made a order with a order number #[protected], the order placed, i didnot changed to my new address, bez of that i inform them soon, i informed them soon for the cancellation, swiggy made a delay in the process, as that swiggy support executive made delay on typing back the message, i informed soon as that time item is not dispatched from the shop, even swiggy charged cancellation fee of 45 rs even i informed soon, i am unhappy with swiggy service i am requesting swiggy to cancel that charged fee that made and send me the remaining amount, but they are not returning the amount .