[Resolved] Swiggy — Didn't deliver food for 3 hrs, didnt cancel when told to cancel after 2 hrs

ecosmos

from Pune, Maharashtra

Oct 10, 2022

Address:

Magarpatta pune

ORDER:[protected]
mob: [protected]

Didn't deliver food for 3 hrs, didn't cancel when given confirmation to cancel after 2 hrs. Made me wait for another hour after complaining for no food. I didnt share delivery confirmation OTP to anyone for delivery still marked as delivered. And have been asked to eat food after 3 hrs of delay which could b a health hazard. I want double refund for wasting my time & energy.
I have logs & screenshots of chat, I have given may confirmations to cancel order as wasnt getting even after 2 hrs of ordering & they initially said yes and after 30 mins denied it. They refused to entertain anything & denied the service. Out of pity they just given token of 52. My order value was 129. Never received order as never share OTP with anyone to confirm delivery.

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Nov 12, 2022

Complaint marked as Resolved

Verified Support

Oct 12, 2022

Swiggy Customer Care's response Hey Vinayak, we are sorry that the order was delayed due to heavy rains at the time of delivery. Our team has added a coupon to your account as a gesture of apology. Please feel free to write to us at [protected]@swiggy.in for further assistance in this regard.

Nov 28, 2022

Updated by ecosmos no your team did not add anything.. I had to bear full order price.. without delivery