Swiggy — food not delivered but cancellation fee was charged

Address:

New Delhi, Delhi, 110075

We have ordered food from swiggy order id [protected], delivery boy declined to deliver the order over phone, i had paid full order amount through paytym, and then delivery boy cancelled the order and never called me up and cancellation charged of rs. 75 was charged, kindly refund the cancellation charges as you have declined to deliver the food
Another incident, i had again placed the order with order id [protected] and when i called the delivery executive he staright away rejected todeliver the order again i had paid the whole order amount, now till now my order has placed amount deducted from amount two times but swiggy deliver boy refused to deliver the order, what is this?, is this is new way of cheating and frauding people, i straight way file a case in consumer forum and get my every penny back