Swiggy — FOOD NOT DELIVERED, no refund made

HI
we ordered from swiggy yesterday night around 7 p.m
our order was not delivered nor the refund has been made.
order number is[protected] for
Rs2219
there was no contact number of the delivery agent given.
how can he deliver to someone randomly without the passcode which is generated in the registered mobile number.
we had to physically go to the restaurant and place a fresh order inspite of already given an order on swiggy.
we need the refund of the order which we never received.
please do the needful as soon as possible .