Swiggy — Food not there

We ordered for 4 bowls from fresh menu
So each item costed Rs 123 and the total for 4 bowls were Rs 567 and we received only one bowl.
So we went to the help section for Swiggy and they asked me send an email, so we sent and they just asked for details like order number and images
So we sent and now we aren’t receiving any message from them
It’s a scam
If there’s no more action I’m gonna make this public through social media!!