Swiggy — Forced to cancel order and refund still not received

Address:	Mumbai City, Maharashtra, 400058
Website:	Swiggy

Such a horrible 2 nd time experience with swiggy, I had ordered pizza from pizza hut for which they confirmed the order, also got a call from the restaurant saying it's ready and after 1 and half hour of waiting I got a call from swiggy guy that they cannot deliver the order since they cannot come from bkc to andheri. Why shud one confirm the order at first place. And after all this instead of giving a solution, they forcefully asked me to cancel the order and till now didn't receive my refund in my "source account " as they say. Last order placed was delivered to me after 2 and half hours of placing the order which in their app says 35 mins delivery time.Pathetic, undisciplined, irresponsible service, no value for time!!!