Swiggy — Forced to cancel the order after hours of order and still refund not done

Address:	Bangalore, Karnataka, 560048
Website:	www.swiggy.com

One of the worst online food ordering app in the recent times.
To start on my complaint, i just want to highlight that, i made a this order specially for my kid who was hungry.

I ordered a home delivery using their website and below are the order details:
Your orders
A2b veg (Order #: [protected])
Mar 9, 2017 8:06 pm
Item name quantity total
Plain dosa 1 75
Green peas masala 1 156
Roti 2 70

Grand total = rs311

Initial committed time to deliver the order was 40 mins and didn't received the order even after 1hr. So called their customer service to check the order and they informed me that the delivery person was not ready to deliver the order, saying it's bit far. I questioned, if delivered address was far, then why did they accept the order (Past days, i ordered form same restaurant via swiggy and they delivered). After some discussion, they agreed to deliver the order by a different delivery person and given a hard commitment of 20 mins (From the time i made the call) to deliver the food (Also the customer care person mentioned that if they don't deliver within next 20 mins, they would provide compensation). I waited for another 30mins still then food wasn't delivered and pathetically there wasn't even a call form them on the reason for delay. I called the customer care again and again came up with same stupid reason (So till this time, the order wasn't even reached the restaurant) and i really got annoyed had a heated conversation with them.
Finally they said, they can't get the food from this restaurant and insisted me to take a different food from different restaurants (They can't dictate what we eat). Finally they asked (Forced) to cancel the delivery and mentioned that the refund would take 3 to 7 days.

The worst and horrible part in all these 2 hours of waiting, they didn't even had a courtesy to call me once, every time i needed to call their customer care, who are the worst customer friendly.

So in the end i paid my money for food which didn't got delivered, our family (Including my 3 yer old kid) have to strive in hungry, take a huge amount of mental stress and had to wait for 7 days to get back my money.