Swiggy — Gramin Stick Kulfi Desi Malai and NIC Coconut Ice cream

I ordered this today from instamart of swiggy. But sorry to say that the order was not delivered properly. It was completely melted and what we received was liquid form of Kulfi. Is this the way you deliver the order. This was in the afternoon and care should have been taken care.
Second "NIC Coconut Ice cream"
the quality was bad. instead of tender coconut, grated coconut was used in the icecream