Swiggy — I'm complaining about charge cancellation for not delivered order at railway station and not mentioned details about this rule iew

I ordered some beverages in railway station but swiggy delivery partner refused to come so i told him come in entrance near the ticket window where all vahicle are allowed to enter and there is no need to park. Butter the delivery partner was strongly refuted to move from shop and support centre also support him and cancelled my order and charge me full of my order amount. So i just ask support centre to show me where you mentioned that that swiggy is not delivering order in station or near the station. Atleast you need to say us where's your rule is mentioned and also you didn't popup me that before ordering. It's our rights to know that but support centre agent is not providing this and continuosly saying it's non refundable so don't try this.
I don't know what is wrong but i think this trending hashtag is perfect for them #looteraswiggy