Swiggy — Money deducted for failed orders

Address:	560038
Website:	www.swiggy.com

On Feb 21st I have tried multiple times to place order on swiggy app. All attempts failed.
On 2 attempts money got debited from my account even though the order has failed.
And when chatted with support agent, I have been informed that the money would be credited back in 5-7 days.
Now after 8 working days, another support agent is saying that money is deducted only once and that too he said it is refunded, which is not actually refunded.
After 8 days of failed orders, they acknowledge only half amount is deducted and still not refunded it