Swiggy — Negligence

Address:	Hyderabad, Andhra Pradesh, 500001
Website:	Consumer complains

Day before Yesterday I placed a order in Santosh dhaba, but he actually came nearly 30 minutes late, upon that he just cancelled my order but when I clearly mentioned my address, moreover it is a flat so it would be more convenient to him, and yesterday, I complained to coustmer care they apologized me and told you will receive a coupon code worth 100 rupees but till now I didn't receive it. But till date I haven't received the coupon,

I can proceed through legally, because they promised me by yesterday 11pm (within 24 hours), but I haven't received any coupon.

I am supposed to receive a coupon of 100 of of 300 above orders.

Finally after posting the issue in TWITTER
I have the coupon and money-back of 100 rupees.

But I wanted to place a penalty and move through legally for delay and negligence of order,

I see the wait time around 4 min but they, replied back after hours.