Swiggy — order #[protected] - ordered food on 10th nov 2019 and the order not yet received - worst service

Address:

Allapur, Vivekananda Nagar, Borabanda, Hyderabad, Andhra Pradesh, 500018

I am chaitanya vinnakota used my spouse swiggy account (Ramadevi vinnakota with regd no [protected]) and placed the order one veg dum biryani and one paneer biryani by 10:24 pm on sunday 10th november 2019 at shree santosh family dhaba madhapur and order #[protected] and paid the amount of rs 347. At the time of ordering the food it was shown me 30 - 40 mins to deliver at my home location and waited for that time. Due to delay i went to the chat support on the same day by 11:11 pm and asked them where is my order? They have simply given me the answer your order was already picked by the delivery executive and it is in the route to your home and with in 10 mins you will receive your order. They remains told me the same story till 11:54 pm on the same day and they have disconnected my chat as i told them clearly my total family did fasting as we are in hungry. But they didn't respond on that day.

Later after 2 days i opened the same app and i was shocked that my order was still in delivery process and it was show me to track order and again i went to the chat support today and asked where is my order. They are ignoring for the questions i raised to them. If there duty is to provide food delivery to home location then please let me know how many days months and years they can send my order to my home address. What is the worst service they are providing. If the executive is not able to deliver why can't they immediately assign the same order to another executive? Please let me know. Even they didn't cancel my order and didn't return my money. What service they are providing? I am attaching all the chat support screen shots on sunday 10th nov 2019 as well as on 13th nov 2019. I request you to please take necessary action on swiggy and advise them to dont give false information as i felt very bad and very very worst on that night with out taking any food by the whole family on that night

Regards
Chaitanya
[protected]