Swiggy — Order not delivered

Address:

pune

I was hungry and booked order at 1.56 pm afternoon on 27.06.2023. I was waiting for order since then till evening 6 pm. called delivery agent atleat 10 times he didn't picked my calls. when talked with customer care they were helpless. when I checked status today it is showing delivered at 5.39 hours in morning on 28.06.2023. The address where it was supposed to be delivered is office address and how they delivered it god only knows. I haven't received call neither got refund for the order. thank you swiggy for such a customer centric approach.