Swiggy — Order not fully delivered- not refunding money

I have recently placed an order in Swiggy for 2937 rupees which included multiple items. Of these they did not deliver paneer butter masala and veg biryani. I have requested them to refund the money for the items they didn’t deliver. They are refusing to refund my money. Missing some items in order not only spoiled our team lunch meet with someu people not getting food but also mental agony for charging me unfair way. This amounts to cheating by taking bulk order and missing few items in it deliberately. May be this is new kind of scam Swiggy is doing along with partner restaurants.

My order No:[protected]
Ordered on:[protected]
Restaurant name: Zaitoon
Missing items: veg biryani and paneer butter masala.

Kindly resolve the issue and refund the hard earned money