Swiggy — sending something else in place of falafel

Address:

Deputy ganj. Near tara building. gali no. 2 .2nd house after autism centre, Moradabad, Uttar Pradesh, 244001

I ordered from havstories and kaar khaana havstories online through zomato and swiggy. Food is a joke for them. Ordered falafel pita pocket hummus 3 times from kaar khana havstories. It is nothing but an indian veggie kabab or cutlet, it is not falafel. They keep fooling me everytime. They should either take this item off the menu or rename it to indian veggie kabab cutlet or tikki rather than masquerading it as falafel. It is nothing like a falafel. Despite my several requests to make it less spicy and less salt. They made it more spicy and added red chilli powder in hummus the 3rd time. There was no chilli powder in hummus the last 2 times i ordered. The falafel sandwiches were also very spicy the last 2 times, unlike the original falafel that one gets in middle eastern countries. They kept making excuses like the head chef wasn't available that is why this happened and order next time and you will get authentic falafel, proper food and i ordered again and was disappointed, disgusted and i get messed up food everytime for that sort of price.
The veggie premium momos i ordered were dumped squished together in one plastic box, the end result was a clump of momos stuck together and torn apart.
The veg burger i ordered was pathetic with only one dry aloo patty and ketchup, there was no tomato, no lettuce leaf etc. Burger price more than havstories and had lesser ingredients and worst burger i ever had
The food is costlier than havstories but worse.

Kindly dont fool customers by putting up a dish that you cannot make, you are sending a completely different thing a vegetable kabab or patty and you are fooling people by naming it "falafel" . Stop making every darn thing so spicy. May be some customers want to eat less spicy food that is why they ordered a dish named falafel because customer knows, the original falafel sandwiches and hummus salad are made non spicy. But you managed to make that also spicy