Swiggy — Subject: Unfair Treatment and Lack of Refund from Swiggy

Dear Swiggy Management,

I am writing to express my utmost frustration and disappointment with Swiggy's handling of my application to join as a delivery partner. My experience thus far has been nothing short of a complete letdown, marked by a lack of consideration, poor communication, and an unjust denial of my application.

First and foremost, I was rejected as a delivery partner for the sole reason of not having a joint bank account. While I understand the importance of verification measures, this requirement is not only discriminatory but also reflects a complete disregard for potential partners who may have legitimate reasons for not having such an account.

However, what truly exacerbates my frustration is the fact that I paid a deposit for the delivery bag as part of the onboarding process, and that amount has not been refunded to me. This is an absolute violation of trust and fairness. The amount I paid for the delivery bag stands at 350, and its non-refund is completely unacceptable.

Furthermore, I have reached out to Swiggy's customer support on multiple occasions, seeking an explanation for the denial and the refund of my deposit. Regrettably, my attempts have been met with nothing but silence and indifference from your end. This lack of responsiveness demonstrates a shocking lack of concern for your potential partners and a failure to uphold basic customer service standards.

I strongly urge Swiggy to not only reconsider its unreasonable joint bank account requirement but also to immediately rectify the situation by processing the refund of my deposit without further delay. Failing to do so would not only showcase a severe lack of integrity but also a blatant disregard for the concerns and rights of individuals who have shown interest in partnering with your platform.

My initial enthusiasm to collaborate with Swiggy has been completely overshadowed by this bitter experience. I implore you to rectify this matter promptly, reinstate my trust in your organization, and prove that Swiggy values its potential partners and upholds fairness and integrity.

I expect a swift and satisfactory resolution to this issue, failing which, I will be left with no choice but to escalate this matter further.

Sincerely,

Rajiv