Swiggy — your excellent rider denying to deliver my order

karank9390

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110045
Website:	Swiggy.com

Your swiggy rider is denying to deliver my order claiming that his bike is broken, your chat is broken (That’s what it says on the app) and your customer service won’t respond to my calls. Thank god i didn’t prepay my order. It’s been more than half an hour i’ve been trying to get gold of you guys.

Care to explain this? Or do you guys have excuses too for failing to the expectations set by your own advertisements?

Karan kashyap

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Swiggy customer support has been notified about the posted complaint.

Aug 22, 2018

Updated by karank9390 After an hour of my order being placed your rider calls me to pursuade me into cancelling my order. I wonder does anyone from swiggy notice why is it taking so long for the rider to reach the restaurant or is it really customer’s responsibility to make sure their orders are being taken care of?

You guys should include that in your advertisement as a little warning “one of these days you might have to go to restaurant and cook your own food”