Swipe Telecom — swipe konnect star mobile

I purchased a konnect star on 18.04.2017 from shopclues. The product has manufacturing defect of auto restart. So i applied to swipe for refund then i thought to replace the product. But shopclues didnt allow to do that. They told us to go to customer care (Order id is[protected]. And then the main drama started. On the 10th day i went to customer care and they said i got replacement if i would come on 7th day. Anyway, they checked the ph and after updating software they returned the phone same day. On the spot i checked the ph and within 5 mins the auto restart prblm repeated. Then the customer executive said that they have to send the ph to the head office and i will get the ph after 2 or 3 months!!! I was shocked.. After purchasing i couldnt use the phone once properly.. I dnt hv any way i gave the ph and called swipe customer care... The ecperience was horrible.. Very much non cooperative.. After 2 mnths i got the ph and again the same problem started!!! Then again went to customer care.. They said we have to observe.. Again they took the ph for 2 weeks!! And calling them several time they times they said took ur ph.. Then i got that and went home. Nd... Again the ph has the same prblm.!!! Again we went to customer care and told them and they said we have to again sent the ph to the head office fr 2 months.!!!. It is really not tolerable.. It is almost oct middle and its about 6 months.. After purchase i couldnt even use the ph for once.. It was in the service centre almost 6 months.. And warranty is for 1 yr.. I dnt hv any idea what is going on!!! The behavioir of customer care executive is really weired.. If we told them something about the mismanagement they said dont say us.. Complain to the swipe customer care..!! They are the service centre of the swipe.. They instruct us to complain customer care of swipe.. Are they out of mind???!!! I dont know what to do.. And really need help of consumer forum.. Plz help me