Syndicate Bank — my amazon refund money not credit

Address:

Dichaon depot Najafgarh new delhi-110043

Hi sir i am rahul rai sir amazon will cancel my order on 15999 on date 27/04/2020 they refund my amount in my account but amount not credit in my account my refund reference no. -82ok846u0000k7zv9lwq sir i will visit taday over home branch but security not entered to bank they to me this is not my problem you contact amazon sir my phone no. [protected] please solve my problem