Syska Led — syska ceiling mounted ssk-sdc-n 30 watts light

Address:

Mumbai City, Maharashtra

I had purchased 2 syska ceiling mount led ssk - sdc - - n - 30 watts lights from swiftlink connections pvt ltd, santacruz (W) on 23rd april 2019, i went for syka instead of chinese led lights which were available at a much cheaper rate.
Invoice no. G38/19-20/307.
The driver of one light malfunctioned within a month. I went to swiftlink with the defective light but they were not helpful & told me to complain on the helpline. He could have easily replaced the driver but the money making mentality over customer service creeps in as usual with these fellows.
I complained twice on their helpline (Complaint number[protected] & they send incompetent people twice with faulty parts instead of sending them with a working new part wasting my time.
On one hand this is the pathetic quality of product & service syska gives & on the other hand they have bollywood stars as their brand ambassadors trying to push their products. What they don't realise is that the customer is only bothered with the value & quality of the product he/she has paid for & not concerned about anything else. This mentality of making money by palming consumers with cheap quality products & shirking of their responsibility when it comes to customer service is very bad & commonly experienced. So much for make in india after paying 12% gst on these useless lights.

Syska should rephrase their tagline, "light years behind" which suits them.