[Resolved]  Systems Domain — NO PROPER SERVICE

Address:

Bangalore, Karnataka

Dear Team, Greetings!!! This is to bring to your kind attention that i have taken a Reliance connection post paid with the number [protected]. This number was activated in July 2014 and i have taken an unlimited plan with sms package. For the first month it was fine and the problem started after that.we had some problem with the display, antenna and some other issues and was contacting the store manager who sold us the instrument and the connection. He kept telling us that we have to give back the piece so that they will send it to head office to mumbai and then we get it back repaired. We thought some how we will adjust and pushed the work, as we could not afford to give bk the piece for 4 to 5 days.The problem persisted and it has completely got dead. Finally we gave it to the store person with an assurance that we will get it repaired in 4 to 5 business days. After 6 days, we went to check the status where he said he has to get 3 or 4 then only he will be sending.Really got annoyed and asked for another piece as a back up.He denied and does not even respond to our queries. We told him, if this is the case, we would complain to consumer forum but no change in his attitude. Now its already 15 days i have given my land line piece to him still he is a saying it will take 5 more days. MY question is i am only using call forwarding for incoming calls. when i am not using phone for out going calls, will u give me a discount of all the non used days on my rent???? The problem is from your side and acceptable upto 7 days and not beyond that..why should i bear this loss??? I am not even sure now that the store keeper had sent the piece for repair or not. There is no acknowledgement nor reference number and acts very unprofessional. Pls check the status and get back to me with the answer to my queries. Expecting for an early reply. Thanks and Regards, Lalitha.