T24 Mobile — Data Pack Fraud

ashishbig100

Address:

Agra, Uttar Pradesh

Hi, My mobile no. is [protected] (UP West) T24. I recharged with Rs 17 unlimited whats app pack as written on their website. There is nowhere written that its only for text messages. Today around Rupees 102.5 was deducted from my main balance against whats app use. This is absolute fraud. When I am using unlimited whats app data pack..why my 102.5 rs was deducted from my main balance. I didnt surf anything else besides whatsapp on my mobile for sure. This is not tolerable. Please refund my money or I will suggest everyone to not to use T24 in future. Kindly do the needful and process my refund. Thanks

Was this information helpful?

No (0)

Yes (0)

Related T24 Mobile reviews

View all 376 T24 Mobile Reviews

Comments

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Mr. Ashish,
Greetings from Future Group, this is Priya.
We regret the inconvenience caused. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code-16651 for further communication at [protected]@futuregroup.in
Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Mr. Ashish,
Greetings from Future Group.
As per the team, the charges have been charged correctly for data usage done. We would like to inform you that the pack of Rs.17/- unlimited WhatsApp chat is for browsing WhatsApp and downloading it will be charged as per the rate. Please do share your feedback and suggestions, it will help us serve you better!
Happy Shopping!
Priya