Last month on dated 31.07.2019 i visited taj hotel delhi, where in i had contacted the restaurant manager (Name jyotiraj) regarding i will be redeeming a taj e gift card to which he said, he will be doing it post having the food. When i presented my e gift he refused to accept it saying it cant be redeemed for food, while gift card terms clearly say that it can be redeemed for food. It was a taj expressions gift card. He didn't cooperate at all and we eventually had to pay by other mode. The gift card was valid till that day only due to which i wasn't able to redeem the same either. Please look into the issue and have an action for the same.
From sachin gupta
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