TalkCharge — 560 rupees not refund after payment cancelled

Dear sir,
I am ravi rajput from Gwalior and i have payed my mobile postpaid bill through talkcharge.com site. My amount of 530/- ruppes deducted through bank account but still my payment not done.
i have sent many mails to its customer care [protected]@talkcharge.com but i didn't get any reply please help me sir.
I am from middle class family this amount is very big for me.
please help me
my talkcharge order no. is TC[protected]
My mobile no. is [protected]
please help me sir

Thanks & Regards

Ravi Rajput
Gwalior
[protected]

Dear sir
on 27th july at 9:55pm i done a mobile recharge of bsnl company for my talkcharge wallet of rs.550 having transaction no.TC[protected] .but my recharge is not still done and my wallet amount is decreased .
so please sir please add rs 550 in my talkcharge account
[protected]@gmail.com

Aug 12th, 2016 11:00 am Order No. - TC[protected]
Bill Payment for your Airtel Number [protected]
Amount: Rs. 5638Your Payment is Pending TILL[protected] NOT REFUND