Tally Solutions — deadly mistake by purchasing tally software

Address:

Hyderabad, Andhra Pradesh, 500003

This is anand mittal from mittal packaging, secunderabad.

We sincerely regret to inform you that it was our deadly mistake by purchasing tally erp from your local vendor in hyderabad. Before purchase he was very soft, but never support us after sale of the software.
‌at the time of purchase he commited to give complete training and full support till 12 months free of cost and also gives complete training about tally software. But after sales he was completely changed and when we call him and asked about the training, he is not responding properly to our calls. After endless waiting time, numerous unanswered calls. Total mental harassment because of such pathetic service and after so many calls he picks our call and said he can not resolve any of our problem and informed arrogantly that he will not support and give any service free of cost as he is getting only 100 or 200 rupees in selling software and we have to take amc for rs. 6000 to get support from him and when we ask him about his commitment before sales he informed us that we have to show any written commitment he has done with us. It was a very bad experience we have faced after paying a huge amount of rs.18900 for tally erp software and after six months after facing lots of problem we have given amc to some another person for rs.5000/ year.
‌it was our wrong decision of selecting tally as our accounting software as there are many software are available in market at lesser price with free service.

I request every person to never purchase any software blindly specially tally. You should take a letter of agreement before paying any amount.