Tanishq — Chain replacement not done when a malfunction was observed in the chain quality.

Address:

Hyderabad, Andhra Pradesh

I purchased a 22 carat gold chain worth Rs. 75459/- from Tanishq showroom located in hyderabad Dr. A.S.Rao nagar with loyality Id[protected]. I observed a malfunction in the chain quality and went back to return it but the executive there does not behaved with good conduct and refused to return back and accept the manufacturing defect. Its been 3 weeks the chain is with them without any feedback on the same nor they are replacing it with other item neither they are giving my cash back. This kind of behaviour is not acceptable and strict action needs to be initiated. I am regular cusomer of Tanishq and if this kind of outlook we will get then it is not good as per customer satisfaction.