Tata Card — wrong charge has been framed and cibil has been damaged

Address:	TATA credit cards
Website:	www.tatacard.com

I was not using my tata credit card since aug 2018 and paid the then all the charges, my account was blocked and no transactions made on that.
Surprisingly i received a bill where i had to pay the annual charges, i objected to for that as when my card is inactive why annual bill has been charged?

Then it was told by customer care executive that it was blocked but was active and you have to pay the charges else your cibil will affect, i have paid the annual charges as told.

Now when today i was looking for a loan it was rejected since my cibil was not in good shape while i was paying all the charges/emi on time when i investigated further i found that tata cards was affecting it.

So just understand.

1. On 6th jan 20, i paid 839/- in the liablity of 838. 37/- (After speaking to customer care that here should not be any liablity and give noc)
But as a surprise they sent a bill with 502 on 12th of late fee, and now only late fee has reached to 3300 after impacting my cibil badly and cause of it i could not get an urgent required pl in this pandemic.

Please refer the attached starting from jan20 to may 20.
Meantime i have tried contacting tata credit card customer care nodal office and all possible contacts but there is no reply