Tata Docomo — about balance deduction

Address:

Thane, Maharashtra

My name is rajiv I am using tata docomo mobile no.[protected] on monday 24/08/2014 my balance amount of rs 201 is deducted without my information. When next day 25/08/2014 i call to customer care that why should my balance deducted than the customer care operator mr ranjeet said that your data surfing charges deducted. But i told him that i have already 3g data pack activated and my validity is also not over than why should u deducted my balance in my main balance. After a long conversation he told me that in 24 hours your balance is refundable. But till date 26/08/2014 my balance is not refundable than i call again to customer care that till date my balance is not refund. After a long conversation near above 30min. the customer care operator told that we cannot refund your balance It means you cheating me. As a customer i am lounching this complaint.