[Resolved] Tata Docomo — About deduction from my Tata Docomo No. [protected] | |||
Dear Sir/Madam, Rs. 90+ balance deducted from my main balance on 24 July 14. I had called to customer care, then they tell me that, balance deducted for net browsing. But around 8 MB data balance in my account, then how tata docomo can deduct main balance? also I called on 25 July 14 approx 11.45 pm regarding same, then customer care executive told me that, your balance will be refund in next 3 hours, but till time I have not received the same. Therefore I called once again to customer care at 11.55 am and now they telling, deducted balance is unable to refund even free data is balance. and it happens before twice or more, Please suggest what can I have to do regarding this problem. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that the amount has been deducted for internet browsing. Further we would like to inform you that we have refunded the amount of Rs. 99 vide docket number ABAL[protected].
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that the amount has been deducted for internet browsing. Further we would like to inform you that we have refunded the amount of Rs. 99 vide docket number ABAL[protected].
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.