[Resolved] Tata Docomo — BALANCE DEDUCTED BY TATA DOCOMO GSM ([protected]) | |||
Respected Sir, I want to inform you that I am customer of TATA DOCOMO GSM of mobile number [protected], approx. 50 RUPEES deducted from my mobile on within 10 Days i.e 1 September and 10 September 2014. I was checked my balance on 31 August then approx. 200 rupees but when I checked today then I shocked its only Rs. 131. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you USE INTERNET service and this will not refund you then I told him that INTERNET PACK already activate on my number then they told me wait I will check then he told YES YOU HAVE INTERNET PACK, but now balance not refund to you. Actually this balance is wrongly deducted from my mobile balance and then making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND”. Now, I kindly requested you to please solve this problem (told him to refund my balance) and take action against him. I am highly THANKFUL to you. THANKS. Yours sincerely, SYED MOHD MASOOD ALI B.Tech. (Mech.), M.U., Aligarh Dip. (Mech.), A.M.U., Aligarh [protected] [protected] Was this information helpful? | |||
Complaint marked as Resolved
when i complain it on this website then i get resolution within 24 hours.
i am highly thankful to the admin and CEO of this website through which i get near about 500 rupees back till now. Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Ali,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that we have refunded the amount of Rs. 38.80 vide docket number ABAL[protected].
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that we have refunded the amount of Rs. 38.80 vide docket number ABAL[protected].
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.