[Resolved]  Tata Docomo — Balance deducted on unknown incident

Address:

Jamnagar, Gujarat

Dear I have activated the smart life plan RS 499 around 7th Aug.(Valid for 2 months with 2GB 3G data) But on 3rd Oct while using my net I got the message that my balance has been deducted .I was shocked and check my balance which reduced to 180 and 14Mb was left in Internet pack valid till 5th Oct. On calling your customer care they were not able to resolve my query and instead told that system in under up gradation . On calling again yesterday they refused to answer my query and told balance cannot be credited back. This was the most abrupt act ever seen from a customer care.After that i tried to call again but they have done some thing in the system and i always got the busy answer. kindly resolve the same as it is not expected from a group linked to TATA.