Tata Docomo — balance deduction for data usage | |||
i had recharged my mobile no [protected] on 12.12.2013 by Rs.150. today Rs.60 had been deducted from my balance for using facebook whereas i had also recharged my number by GPRS 15 to use facebook..then why this current deduction have been done ? then what i have to do to log in on facebook? i called your compain no.talk wid a person who has no basic idea about anything . he can't even clear what i shoud do now. we customers don't expect this type of care taker person from you. Its really shamefull for TATA DOCOMO. I NEED YOUR HELP ABOUT SUCH PROBLEM. thanking u. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
As per the discussion over call, regarding the balance deduction for GPRS, we would like to inform you that the amount of Rs. 76.80/- has been already adjusted in your number as a goodwill and no issue now.
Further, we also would like to inform you that the recharge of Rs.15/- data plan give the data benefit only for accessing facebook, twitter, whatsapp etc social networking website and the contents any thing browsed form web browsers will leads to normal data charges which will be debited from main balance.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call, regarding the balance deduction for GPRS, we would like to inform you that the amount of Rs. 76.80/- has been already adjusted in your number as a goodwill and no issue now.
Further, we also would like to inform you that the recharge of Rs.15/- data plan give the data benefit only for accessing facebook, twitter, whatsapp etc social networking website and the contents any thing browsed form web browsers will leads to normal data charges which will be debited from main balance.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.